Online Store Return & Shipping Policy
RETURN & EXCHANGE POLICY
If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 21 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for final sale merchandise. Client must pay for Return shipping.
Online order returns will not be accepted in our store locations.
-All Sale items are FINAL. No Return or Exchange allowed under any conditions.
REFUNDS
Any product returned within 21 days of its ship date in brand new condition, in its original packaging with all tags attached ("New Condition") will be accepted for a refund at the purchase price, minus shipping costs.
To receive a refund, please notify Pili Carrera online at info@pilicarrera.us
Upon receipt of your return merchandise, if your return merchandise is in New Condition, Pili Carrera will issue you a full refund, minus shipping costs.
Gift returns are subject to the same rules as regular returns, with a refund of the purchase price amount being applied to the purchasing Payment Card.
EXCHANGES
Unfortunately, we are unable to offer a size, color, or style exchange. We suggest that you place a new order for the new size, color or style and return the original order within 21 days of purchase (shipment date).
STANDARD SHIPPING & HANDLING
Orders require 1-3 business days for processing, before shipping. Orders are processed once credit card authorization and verification have been obtained. Orders are shipped using UPS ground delivery and typically arrive in three (3) to twelve (12) business days (Monday through Friday, not including holidays). UPS Second Day Air, and UPS Overnight are also available. The shipping charge is generated by UPS.
We only ship to all contiguous states of the continental USA, as well as Alaska and Hawaii. Shipping to Puerto Rico and Canada is also available.
Cancellations must be made within 2 hours of placed order.
You will be notified via e-mail if there is any reason for delay.
If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 21 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for final sale merchandise. Client must pay for Return shipping.
Online order returns will not be accepted in our store locations.
-All Sale items are FINAL. No Return or Exchange allowed under any conditions.
REFUNDS
Any product returned within 21 days of its ship date in brand new condition, in its original packaging with all tags attached ("New Condition") will be accepted for a refund at the purchase price, minus shipping costs.
To receive a refund, please notify Pili Carrera online at info@pilicarrera.us
Upon receipt of your return merchandise, if your return merchandise is in New Condition, Pili Carrera will issue you a full refund, minus shipping costs.
Gift returns are subject to the same rules as regular returns, with a refund of the purchase price amount being applied to the purchasing Payment Card.
EXCHANGES
Unfortunately, we are unable to offer a size, color, or style exchange. We suggest that you place a new order for the new size, color or style and return the original order within 21 days of purchase (shipment date).
STANDARD SHIPPING & HANDLING
Orders require 1-3 business days for processing, before shipping. Orders are processed once credit card authorization and verification have been obtained. Orders are shipped using UPS ground delivery and typically arrive in three (3) to twelve (12) business days (Monday through Friday, not including holidays). UPS Second Day Air, and UPS Overnight are also available. The shipping charge is generated by UPS.
We only ship to all contiguous states of the continental USA, as well as Alaska and Hawaii. Shipping to Puerto Rico and Canada is also available.
Cancellations must be made within 2 hours of placed order.
You will be notified via e-mail if there is any reason for delay.